Privacy policy

This policy applies to New Ray Physiotherapy and Health Clinic, Unit 310, 32700 South Fraser Way, Abbotsford, BC V2T 4M5.

Our commitment to your privacy

New Ray Physiotherapy and Health Clinic is committed to protecting the privacy and confidentiality of your personal information. We handle personal information in accordance with the Personal Information Protection Act of British Columbia and the standards set by the regulatory colleges governing our clinicians.

What information we collect

We collect only the information reasonably necessary to provide safe and effective care, to administer your account and to meet our legal and professional obligations. This may include:

• Contact details such as your name, address, telephone number and email address
• Date of birth and emergency contact information
• Health history, current symptoms, assessment findings and treatment records
• Insurance details, policy numbers and claim numbers for ICBC or WorkSafeBC
• Payment and billing records
• Correspondence between you and the clinic

How we use your information

Your personal information is used to provide and coordinate your care, to communicate with you about appointments, to process payment and insurance claims and to meet record keeping requirements set by our regulatory colleges and by law.

When we disclose information

We do not sell your personal information and we do not share it for marketing purposes. We may disclose information in the following circumstances:

• To other clinicians involved in your care within the clinic so that your treatment is coordinated
• To your insurer, ICBC or WorkSafeBC where you have authorised us to bill or report on a claim
• To another health professional, such as your physician, with your consent
• Where disclosure is required or permitted by law, including where there is a risk of serious harm

Consent

By providing your personal information and attending for treatment, you consent to our collection and use of that information as described in this policy. You may withdraw or limit your consent at any time, subject to legal and professional restrictions, by contacting the clinic. Withdrawing consent may affect our ability to provide certain services.

How we protect your information

We use physical, administrative and technical safeguards appropriate to the sensitivity of the information. Records are stored securely, electronic systems are access controlled and password protected and staff are trained on confidentiality obligations. Access to your record is limited to those who need it to provide or administer your care.

Retention of records

We retain clinical records for the period required by the regulatory colleges governing our clinicians and by applicable law. When records are no longer required, they are destroyed securely.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections where it is inaccurate or incomplete. Requests should be made in writing to the clinic. We will respond within the timeframe required by law. In limited circumstances access may be restricted and if so we will explain why.

Website and online forms

Information submitted through forms on this website is used only to respond to your enquiry. Please do not include detailed medical information in online forms. Our website may use basic analytics to understand how visitors use the site. This information is aggregated and does not identify you personally.

Questions or concerns

If you have a question about this policy or a concern about how your information has been handled, please contact the clinic by telephone at 604-744-0555 or by email at info@newrayphysiotherapy.ca. If your concern is not resolved to your satisfaction, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.