Injured in a car accident? ICBC funds your treatment, you do not need a referral, and we handle the billing and paperwork.
Open a claim online or by phone and note your claim number. This usually takes only a few minutes.
Call us with your claim number. You do not need a doctor referral to start physiotherapy under an ICBC claim.
Begin within 12 weeks of your accident to use your pre approved visits. We assess, explain and start treatment the same day where appropriate.
We bill ICBC directly for approved visits and submit the progress reports your adjuster requires.
When treatment begins within 12 weeks of your accident, ICBC pre approves the following visits. Further treatment can be requested where it is clinically needed.
| Treatment | Pre approved visits |
|---|---|
| Physiotherapy | Up to 25 |
| Chiropractic care | Up to 25 |
| Registered massage therapy | Up to 12 |
| Acupuncture | Up to 12 |
| Kinesiology | Up to 12 |
| Clinical counselling and psychology | Up to 12 |
All of these services are available at our clinic, so your ICBC recovery can be coordinated by one team under one roof.
Collision forces affect the whole body. These are the concerns we see most often after an accident.
Neck pain, stiffness and headaches after a collision, treated with hands on care and graded movement.
Lower and mid back strain from impact forces, including nerve related symptoms into the leg.
Headache, dizziness, fogginess and light sensitivity after head impact, managed with staged rehabilitation.
Seatbelt and bracing injuries to the shoulder, including rotator cuff strain.
Vestibular symptoms following a collision, assessed and treated with targeted exercises.
Clinical counselling is ICBC funded and helps with driving anxiety and the stress that follows an accident.
Our friendly team is happy to help. Reach us during clinic hours. We are open 8:00am to 8:00pm on Tuesday and Thursday, and 9:00am to 6:00pm on Monday, Wednesday, Friday, Saturday and Sunday.
Book an appointmentNo. You can begin physiotherapy under an ICBC claim without a referral. You only need your claim number, which you receive when you report the accident to ICBC.
ICBC pre approves up to 25 physiotherapy visits when treatment begins within 12 weeks of your accident. If you need more, further treatment can be requested where it is clinically supported.
We bill ICBC directly for approved visits. Depending on your claim and the service, a user fee may apply, and we will always tell you about any cost before your appointment.
You can still receive treatment. The 12 week window applies to the automatic pre approval, and our team can help you request approval for treatment beyond it.
Yes. ICBC pre approves registered massage therapy, acupuncture, kinesiology and clinical counselling alongside physiotherapy and chiropractic care, and all of these are available at our clinic.
Yes. You are entitled to choose where you receive treatment for an ICBC claim. You do not have to attend a clinic that anyone else selects for you.
Bring your claim number and we will take care of the rest. Book online or call and our team will walk you through it.
